Welcome to Glisheen Sales Store’s FAQ section! We’re here to help you with any questions you might have about our premium beauty products, ordering process, shipping, and more. Below you’ll find answers to our most commonly asked questions.

About Our Products

What types of beauty products do you offer?
We specialize in high-quality makeup essentials including BB & CC Creams, Blush, Face Primer, Lipstick, and Travel Size products from premium brands like Estee Lauder, Chanel, and Revlon.
Are your products suitable for all skin types?
Our products are formulated for various skin types, but we recommend checking individual product descriptions for specific suitability. Many of our BB/CC creams and primers are designed to be universally flattering and gentle on skin.
How can I choose the right shade of lipstick or foundation?
While we don’t offer virtual try-on, our product descriptions include detailed shade information. Many of our BB/CC creams feature adaptive technology that adjusts to your skin tone. For lipsticks, we provide clear color descriptions to help you select the perfect shade.
Are your products cruelty-free?
We carry products from various brands with different policies. Please check individual product pages for cruelty-free information. We’re committed to expanding our selection of ethical beauty options.

Ordering & Account

How do I create an account?
Click on “Login/Register” at the top of any page. You’ll need to provide a username, email address, and password. Account creation allows you to track orders, save favorites, and check out faster.
I forgot my password. What should I do?
Click “Lost your password?” on the login page. We’ll send password reset instructions to your registered email address.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll do our best to accommodate your request.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Why was my payment declined?
This could be due to insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and contact your card issuer if the problem persists.

Shipping & Delivery

Where do you ship?
We ship worldwide, excluding some Asian countries and remote regions. Please check during checkout if we deliver to your location.
What are my shipping options?
We offer two shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 days after processing)
– Free Shipping: On orders over $50 via EMS (15-25 days after processing)
How long does order processing take?
Orders are typically processed within 1-2 business days before shipping. You’ll receive a confirmation email with tracking information once your order ships.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email that you can use to monitor your package’s journey to you.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be unopened and in original condition. Please contact us at [email protected] to initiate a return.
How do I exchange a product?
Contact our customer service within 15 days of delivery. We’ll guide you through the exchange process for a different shade or product of equal value.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Contact & Support

How can I contact customer service?
For any questions not answered here, please email us at [email protected]. Our team typically responds within 24-48 hours.
What are your business hours?
Our customer service team is available Monday-Friday, 9AM-5PM MST. Emails received outside these hours will be answered the next business day.
Where is your company located?
Glisheen Sales Store is headquartered at 781 Dye Street, Mesa, US 85205. Please note this is not a retail location – we operate exclusively online.

Still have questions? Don’t hesitate to reach out to our friendly customer service team at [email protected]. We’re here to help you look and feel your beautiful best!