At Glisheen, we believe your beauty journey should be as seamless as our bestselling BB creams. Just as our products are crafted to enhance your natural beauty, our shipping and returns policies are designed for effortless convenience.

Shipping Information

Order Processing

We carefully prepare your beauty essentials with the same attention to detail we put into our formulations:

  • Processing Time: 1-2 business days
  • Shipping Methods:
    • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
    • Free Shipping: Orders over $50 via EMS (15-25 business days)

✧ Like our travel-size products that follow you everywhere, our shipping options cover most global destinations (excluding some Asian and remote areas).

Our Return Promise

Just as our beauty products adapt to your needs, our return policy offers flexibility:

  • 15-Day Window: Returns accepted within 15 days of delivery
  • Flawless Condition: Products must be unopened and in original packaging
  • Global Coverage: Available for all shipping destinations we serve

Non-Returnable Items

To maintain our high hygiene standards (like our carefully formulated products), these items cannot be returned:

  • Opened cosmetics (BB/CC creams, lipsticks, blushes, or face primers)
  • Used testers
  • Products marked as “final sale”

Effortless Return Process

Returning an item is as simple as applying our easy-blend BB creams:

  1. Contact Us: Email [email protected] within 15 days with your return request (template provided below)
  2. Get Approval: Our beauty-obsessed team will respond within 2 business days with return authorization
  3. Ship It Back: Package the unused item securely with original packaging and include the RMA number provided
  4. Track Refund: Once received, we’ll process your refund within 5 business days

Exchange Process

Want to exchange for a different shade? Our process is as smooth as our face primers:

  • Follow the same steps as returns
  • Clearly state the product you’d like to exchange for in your email
  • We’ll ship your new item once we receive the return (standard shipping rates apply for the new item)

Return Shipping Details

Just as we carefully select our shipping partners, we recommend using trackable methods:

  • Customer Pays: Return shipping is the customer’s responsibility
  • Original Shipping: Original shipping fees are non-refundable
  • International Returns: We cannot refund any customs/duties paid

Refund Information

Refunds are processed with the same reliability as our 24-hour lipstick wear:

  • Processing Time: 5 business days after we receive your return
  • Payment Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Allow 3-10 additional business days for the refund to appear in your account

Return Request Template

Copy and paste this template into an email to [email protected]:

Subject: Return Request - Order #[Your Order Number]

Dear Glisheen Beauty Team,

I would like to request a return for the following item from my order #[Your Order Number]:

Product Name: 
Reason for Return: 
[ ] I would like a refund 
[ ] I would like to exchange for: 

I confirm the product is unopened and in its original packaging.

Shipping Address:
[Your Full Name]
[Your Address]
[City, State/Province, Postal Code]
[Country]

Best regards,
[Your Name]
[Your Email Address]
[Your Phone Number - optional]

Damaged or Incorrect Items

If you received a damaged or incorrect item (which we work hard to prevent, just like we perfect our formulas), please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund with the same care we put into creating our products.

At Glisheen, we stand behind our products with the same confidence we have in our beauty formulations. If you have any questions, our customer care team is as ready to help as our face primers are ready to perfect your complexion.