Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, excluding certain Asian and remote areas as specified on our shipping page. You must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property Rights

All content on glisheen.com, including text, graphics, logos, and product formulations, is the property of Glisheen Beauty and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take great care in describing our beauty products (BB & CC creams, blushes, face primers, lipsticks, and travel sizes) accurately. However, slight variations in color or texture may occur due to monitor settings or natural product variations.

2.2 Product Use

Glisheen products are for external use only. We recommend checking ingredients for potential allergies before use. Discontinue use if irritation occurs and consult a dermatologist.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel orders for any reason, including suspected fraudulent activity or product unavailability.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Pricing and Taxes

Prices are shown in USD. Customers are responsible for any customs duties, taxes, or fees imposed by their country.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days. Processing time does not include weekends or holidays.

4.2 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

Delivery times are estimates and not guaranteed. We cannot be held responsible for delays caused by customs or carriers.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unopened products in original packaging. The following cannot be returned:

• Opened cosmetics (BB/CC creams, lipsticks, blushes, or face primers)
• Used testers
• Products marked “final sale”

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days with your return request
2. Await approval (within 2 business days)
3. Ship the item back with original packaging and RMA number
4. Refund will be processed within 5 business days of receipt

5.3 Refund Details

Refunds will be issued to the original payment method. Original shipping fees are non-refundable. Customers are responsible for return shipping costs.

6. Customer Responsibilities

6.1 Accurate Information

Customers must provide complete and accurate shipping and payment information. We are not responsible for delays or non-delivery due to incorrect addresses.

6.2 Prohibited Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Make fraudulent purchases
• Misuse our return policy

7. Limitation of Liability

Glisheen Beauty shall not be liable for:

• Any indirect, incidental, or consequential damages
• Product reactions or allergies (users should test products before full application)
• Delivery delays beyond our control
• Minor variations in product color or texture

8. Privacy Policy

Your privacy is important to us. Our separate Privacy Policy details how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our website after changes constitutes acceptance of the new terms.

10. Governing Law

These terms shall be governed by the laws of the State of Arizona, USA. Any disputes shall be resolved in the courts of Mesa, Arizona.

11. Contact Information

Glisheen Sales Store
781 Dye Street, Mesa, US 85205
Email: [email protected]